Personal Information Handling Policies (Mandatory)

Personal Information Handling Policies


Personal Information Collected

Lavalse Hotel (hereinafter called Company) stresses the importance of the personal information of users and complies with the laws of the Act on Promotion of Information and Communications Network Utilization and Information Protection Etc. Company shall announce how and why personal information provided by users are used through the personal information handling policy and also announce what measures are taken to protect personal information. In the event that the personal information handling policies are changed, it shall be informed through website announcements (or individual announcement).

This policy shall be effective from February 28, 2019.


Personal Information Collection Items

Company collects personal information as follows for membership subscription, online inquiries and service application.

  • 1Collected items
    • Collected items: home or mobile phone number, e-mail, address
    • Collected items: e-mail
    • Optional consent (collected depending on situation): home or mobile phone number,Address
    • Sensitive personal information that can potentially violate basic human rights (race, ethnicity, thoughts or beliefs, place of birth or hometown, political inclination, criminal records, health state, etc.) are not collected.
      ※ Connection logs, cookies, IP information, etc. may be generated and collected during the service usage procedure or business handling procedures.
  • 2Personal information collection method: Membership subscription, regular events, online inquiries, etc.

Purpose of Collecting Personal Information

Company shall use the collected personal information for the following purposes.

  • 1Settlement of fees, provision of contents, consultation on services and subscription related to execution of contract and provision of services
  • 2Member management (Identity verification, individual identification, prevention of unauthorized use and unlawful use, verification of intent to subscribe, age verification, handling of complaints, delivering news to members)
  • 3Marketing/advertisement (delivery of advertisement news such as events, provision of services and advertisements according to demographical features)

Personal Information Possession and Usage Period

Company shall continuously retain user’s personal information while the user uses services provided by Company, and the purpose of this is to provide services. When the user applies for withdrawal of membership or requests deletion of personal information, actions shall be taken so that the information cannot be viewed or used in the future. However, Company may retain member ID, name and e-mail for up to two years from the date of request for termination in order to prevent unlawful use of faulty members.

  • 1Possession and usage period according to internal policies of Company
    For members who subscribed through the homepage, Company shall retain personal information according to the internal policies of Company regarding personal information.
    • When homepage members (both active and inactive) withdraw, information shall be retained for two years from the date of subscription
      (Information of members who are inactive but has exceeded two years since subscribing shall be stored)
    • In the case of refund withdrawal, refund request records shall be retained for two years
    • Unlawful usage records shall be retained for one year to prevent unlawful use
  • 2Information retention and usage period according to relevant laws
    When necessary to retain pursuant to relevant laws such as the Commercial Act or Act on the Consumer Protection in Electric Commerce, Etc., Company shall retain member information for the period specified by relevant laws. In this case, Company shall use retained information only for the purpose of storage, and the storage period shall be as follows.
    • Records on contract and subscription withdrawal, etc.
      • Act on the Consumer Protection in Electric Commerce, Etc.
      • Retention period: 5 years
    • Records on payments and supply of goods
      • Act on the Consumer Protection in Electric Commerce, Etc.
      • Retention period: 5 years
    • Records on consumer complaints and dispute handling
      • Act on the Consumer Protection in Electric Commerce, Etc.
      • Retention period: 3 years
    • Records on identity verification
      • Act on Promotion of Information and Communications Network Utilization and Information Protection, Etc.
      • Retention period: 6 months
    • Records on visits
      • Protection of Communications Secrets Act
      • Retention period: 3 months

Personal Information Destruction Procedure and Method

Company shall destroy personal information once the purpose of collection and use of the personal information is achieved. The destruction method is as follows.

  • 1Personal information saved in digital file format shall be deleted using technical methods in which the personal information cannot be restored.
  • 2Personal information published on paper shall be destroyed using a shredder or by incineration.

Provision of Personal Information to Third Parties

In principle, Company does not provide personal information to outside parties. However, exceptions are in the following cases.

  • 1When necessary to settle payments for the provision of services
  • 2When necessary for the verification and execution of identity of service usage contract
  • 3When prescribed by law such as the Act on Real Name Transactions and Confidentiality, Etc.
  • 4When a public agency (investigative agency, etc.) requests personal information for work pursuant to laws and regulation/li>

Consignment of Collected Personal Information

Company consigns the personal information handling work to an outside expert as shown below.

Section Consignee Consigned Work
Data Management Daesungmoon Construction and maintenance of computer system
XE Factory Homepage maintenance and management
Sanha IT Reservation information management
Payment Processing First Data Korea Bank name, account number, business registration no. or DOB, credit card name, card no., expiration date, DOB

Matters on the Installation Operation or Refusal of Automatic Personal Information Collection Devices

Cookies are very small text files sent by the server to your browser operated by the Company’s websites and are saved in your computer hard disk. Company uses cookies for the following purposes.

  • 1 Purpose of using cookies, etc.
    • Analysis of connection frequency and visit time, etc. of members and non-members, identification of user preferences and interests and tracking, target marketing by identifying participation frequency in events and number of visits, provision of customized services. Users have the choice whether or not to install cookies.
      Therefore, you can set your web browser options to allow all cookies, confirm installation of each cookie, or to refuse saving of all cookies.
  • 2 How to set to deny cookies
    Users can select the web browser options to allow all cookies, confirm installation of each cookie, or to refuse saving of all cookies.
    • Installation method example (in the case of Internet Explorer): On the upper part of the web browser, Tools > Internet Options > Personal Information
      However, in the event that users refuse to install cookies, there may be difficulties in providing services.

Customer service related to personal information

At any time, users can view or edit their personal information registered in the Company homepage or request to withdraw membership. Membership for children under the age of 14 is not approved, but children may enter their personal information without the consent of their parents and may post their opinions in the forum or posts. Therefore, parents should instruct their children not to place their personal information on websites. When wishing to edit member information, check member ID and password and enter information in the member information edit mode and click on the ‘Edit’ button or you may request modification to the admin via e-mail. To check member ID or password, enter your name and e-mail in the information check box and your ID and password will be sent to the e-mail that you provided during subscription. You may also request verification via e-mail to the admin. You may withdraw your consent for the collection, use and provision of personal information that you gave while signing up at any time. You may withdraw consent by using the ‘Withdraw Membership’ of the Company website or by requesting to the admin via e-mail at any time. Company allows members to perform withdrawal of consent (withdrawal of membership) of personal information collection using equivalent methods and procedures as at the time of collecting personal information. Company designates a personal information management supervisor as follows to protect users’ personal information or to handle complaints related to personal information. Users may direct all complaints on personal information that occur while using the Company’s services to the personal information management supervisor or the department in charge. Company shall respond promptly to all reports of users. For reports on personal information violations or if your require consultation, please contact the following agencies.



Total 99,999,999원